The focus on satisfaction must permeate your entire organization, so get everyone on the same page by adopting a vision statement. In every exam room, nursing station, billing desk, and bathroom, post the following statement:
"We are committed to bringing you the very best in family healthcare. Our team of doctors, nurses, pharmacists, counselors, and support staff will work together to:
- Treat you with dignity and respect
- Provide you with dependable and courteous service
- Communicate clearly and honestly
- Protect your confidentiality
- Recognize your unique needs as a person
- Earn your trust"