Rock Star Employees Your physician practice rock star employees need some love. Here’s how to get started. Praise Them For a long time, the highest praise I could offer, in my mind, was a paycheck. Employees get paid every two weeks, so why do I have to say more? That mind-set led to lots of … [Read more...]
Does your physician office have an employee cell phone policy?
Most of my clients have a policy against excessive cell phone usage, including texting and being online via the cell phone. Some have a cell phone policy that the staff is to have their cell phones off at all times during clinic hours while in the clinic. Staff is free to use their cell phones … [Read more...]
A simpler way to keep practice employees from wasting time on the web
You probably need to give employees access to the Internet so they can do their jobs, such as checking payer websites. But you might also worry that they're wasting hours on non-work-related web surfing. However, there are many ways a practice can structure employees' access to specific websites and … [Read more...]
Keeping your physician practice employees off the web during work hours
You probably need to give employees access to the Internet so they can do their jobs, such as checking payer websites. But you might also worry that they're wasting hours on non-work-related web surfing. There are many ways a practice can structure employees' access to specific websites and … [Read more...]
Examples of employee corruption
Are you a victim of these types of employee activities? Payroll and ghost employees “Ghost” employees are individuals who receive paychecks but do not exist, or exist but are not legitimate employees. In the first instance, they are fictitious employees who are entered into the payroll file. In … [Read more...]
Hiring a new receptionist for your physician office
Your practice is looking for a new medical office receptionist - So what are some of the elements I should include in the job description? The job description you decide on will obviously depend on the size and needs of your practice. Some offices are so big that the receptionist handles standard … [Read more...]