Physician Practice Uncollectibles Think your physician practice uncollectibles are only good to look at on an aging report? Well maybe not. Instead of just considering them to be dead accounts, try viewing them as teaching tools. By carefully examining these accounts, you can discover where you … [Read more...]
Medical Practice Front-Office Staff Evaluations – An Overlooked Opportunity for Practice Improvement
Tensions can run high when it comes time for the practice to evaluate the performance of the front-office staff in a medical practice. Many workers (and even some managers) will just want to get the review over with, but if you approach it correctly, you can use the performance evaluation as a … [Read more...]
Medical Practice Operations: The Relationship Between Front Desk Customer Service and Revenue
When discussing medical practice operations, patient satisfaction isn’t the only aspect of your practice dependent on strong links between the office and your patients. Your first and best opportunities to give patients a positive impression of your medical practice occur when they call by phone or … [Read more...]