Phone Etiquette for Medical Practice Patient Satisfaction The gateway to your medical office isn’t the front door. It’s your voice on the phone, because most people initially dial in. For example, if you come across on the phone as hurried, that’s how people might think the practice is. Here are a … [Read more...]
Physician Practice Process Improvement
Physician Practice Process Improvement Similar to the mid to late 1990’s, medical practice management today has begun to be dominated by mergers, affiliations, and other external strategic initiatives aimed, ideally, at enhancing economic potential and performance within a rapidly-changing industry … [Read more...]
The ABCs of Building a Financially Healthy Medical Practice
Want a Financially Healthy Medical Practice? As changes continue to occur in the healthcare industry, physicians are taking a hard look at the numbers of a medical practice and gauging whether the year at hand will be economically successful. To analyze the productivity of the practice, physicians … [Read more...]
Medical Practice Operations: The Relationship Between Front Desk Customer Service and Revenue
When discussing medical practice operations, patient satisfaction isn’t the only aspect of your practice dependent on strong links between the office and your patients. Your first and best opportunities to give patients a positive impression of your medical practice occur when they call by phone or … [Read more...]
Avoid Bad Business Practices in Your Medical Practice Operations
Your medical practice or group works hard to settle on a sound marketing plan and your physicians pride themselves on their clinical reputations. Yet common, often overlooked business practices undermine these positives and trash your group's reputation with referrers and local businesspeople, … [Read more...]
Tips for Accounts Receivable Financial Management
Accounts Receivable Financial Management Some medical practices inevitably fall behind their accounts receivable (A/R) financial management. After all, there are often more pressing issues at hand, and the reconciling A/R work will always be there. Here is the problem: By the time you get time to … [Read more...]