The COVID-19 outbreak has had a crippling effect on the global economy. This is clearly uncharted territory. As millions around the globe do their best to minimize their exposure to the virus, physician practices and their managing partners face an uncertain and stressful future. We are all … [Read more...]
Protecting Healthcare Workers From Patients in a COVID-19 Environment
It's been a very busy week on the National Society of Healthcare Business Consultants listserv discussing daily operational issues and the SBA paycheck protection program. One exchange caught my eye from Sean Weiss, partner in the Department of Audit and Regulatory Compliance at the Doctor's … [Read more...]
Medical Practice Operations: The Relationship Between Front Desk Customer Service and Revenue
When discussing medical practice operations, patient satisfaction isn’t the only aspect of your practice dependent on strong links between the office and your patients. Your first and best opportunities to give patients a positive impression of your medical practice occur when they call by phone or … [Read more...]