Five Ways to Survey your Patients When it’s so easy to get caught up in the daily challenges of running a practice, how do you make sure data from patient satisfaction surveys—which often provide details your practice couldn’t get elsewhere—result in action? One way is to link results with … [Read more...]
Know Your Contract Plan: Rules to Minimize Underpayments and Denials
Know Your Contract Denials plague every physician practice, but there are ways to keep the hassle to a minimum. It sounds simple sometimes when we say it, but the way to keep denials as low as possible is to follow the rules to the letter. However, it’s not really simple because you probably have … [Read more...]
Have You Claimed Your Employee Retention Credit?
Claiming Your Employee Retention Credit During much of 2020 and 2021, you may have qualified for the Employee Retention Credit (ERC). Lawmakers created this tax credit in response to the COVID-19 pandemic. With the ERC, you found (or could find) tax credits of up to $26,000 per employee. That’s a … [Read more...]
How to Have Exceptional Customer Service at Your Practice
Exceptional Customer Service at Your Practice Why should you strive to give exceptional customer service to your patients? Why not just good? The answer is that most patients often have a hard time differentiating between similar services offered by different physician medical practices, but they … [Read more...]
Is Your Website HIPAA-Compliant?
HIPAA Compliance On Your Website If you are a HIPAA-covered entity or business associate, you likely know that patient PHI may only be created, received, maintained, and transmitted as permitted by the HIPAA Security Rule and the HIPAA Privacy Rule. Yet you may not have focused on your company’s … [Read more...]
Look at Your Medical Practice Through Your Patients’ Eyes
Four Ways Ensure Patient Satisfaction and Loyalty Has your medical practice experienced a decline in patient visits, new patients and new patient inquiries? Have you seen an increase in cancellations and no-shows? Would you like to know how some practitioners are reversing this trend? Here are four … [Read more...]