Tips to Wow Your Patients Here are a few tips that can make your team make a good first impression to wow your patients. Be Aware of Body Language Body language is a form of nonverbal communication, or better described as, a language without spoken words. Body language plays an essential role in … [Read more...]
Everyday Medical Practice Must Do’s
Execute the Details of Your Practice Of course we are all looking for those innovative and new strategies that will change the course of our medical practice; but the truth is, success in practices is found in doing the everyday tasks efficiently and enthusiastically. You need to pay attention to … [Read more...]
Differentiation of the Patient Experience
Can a successful practice be achieved in the competitive medical field? Physicians and medical managers are being challenged with the changing economic climate, shrinking reimbursements and increasing costs of doing business. Practice growth is increasingly more difficult as every patient has many … [Read more...]
How to Have Exceptional Customer Service at Your Practice
Exceptional Customer Service at Your Practice Why should you strive to give exceptional customer service to your patients? Why not just good? The answer is that most patients often have a hard time differentiating between similar services offered by different physician medical practices, but they … [Read more...]
Linking Patient Satisfaction Scores to Physicians’ Compensation
Patient Satisfaction Scores and Physicians’ Compensation When it’s so easy to get caught up in the daily challenges of running a practice, how do you make sure data from patient satisfaction surveys—which often provide details your practice couldn’t get elsewhere—result in action? One way is to … [Read more...]
Look at Your Medical Practice Through Your Patients’ Eyes
Four Ways Ensure Patient Satisfaction and Loyalty Has your medical practice experienced a decline in patient visits, new patients and new patient inquiries? Have you seen an increase in cancellations and no-shows? Would you like to know how some practitioners are reversing this trend? Here are four … [Read more...]