In my physician practice consulting endeavors, I've noticed the amazing differences at how physician medical practices operate on a daily basis - some good, some bad, some average. As such, there seem to be a lot of people searching for rules for medical offices. I’ve never heard of such rules, but … [Read more...]
Medical Practice Operations: The Relationship Between Front Desk Customer Service and Revenue
When discussing medical practice operations, patient satisfaction isn’t the only aspect of your practice dependent on strong links between the office and your patients. Your first and best opportunities to give patients a positive impression of your medical practice occur when they call by phone or … [Read more...]
Avoid Bad Business Practices in Your Medical Practice Operations
Your medical practice or group works hard to settle on a sound marketing plan and your physicians pride themselves on their clinical reputations. Yet common, often overlooked business practices undermine these positives and trash your group's reputation with referrers and local businesspeople, … [Read more...]
Employee Best Practices for Physician Practice Management
Sometimes employees do not understand or follow the most basic workplace guidelines. As part of your physician practice management, here is a simple but comprehensive list that you can tweak to make your own within your medical practice. Make it part of each job description or personnel handbook … [Read more...]
Ransomware and Physician Practices
Ransomware attacks are the most common type of malware incident in the healthcare industry, including physician practices. What is Ransomware? According to The Compliance Group, 85% of all malware incidents were classified as ransomware. A ransomware attack occurs when a hacker gains access to an … [Read more...]
Strategic Planning for Your Physician Practice – Where is Your Ship Headed?
The Physician Practice World is Full of Uncertainties We can't keep up with the regulations, audits, reimbursement changes, meaningful use stages, and so much more, so why would we want to plan? While it is true that there are uncertainties in our world, you can only operate in a reactive mode if … [Read more...]