Medical Practice Management
Jan 16

The art of mentoring employees

I have to admit it – I was TERRIBLE at mentoring my former employees (just ask them!). However, I did see over time how important mentoring really is and how valuable it can be to an organization. Some people have the inherent ability to mentor while others like me have to work really hard at it.

Remember the concept I’ve been preaching for a long time that is backed up by solid data – the medical practices that do the best at human resources are the ones that have the best financial performance. It’s so true! So with regard to mentoring, you might want to take a look at the following book, which has won praise by David Maister, one of the leading consultants on professional services firms:

The Elements of Mentoring” by W. Brad Johnson and Charles R. Ridley.

Here are some of the book’s chapter headings and subheadings:

Getting to Know Your Protégé
            Spend time
Identify and communicate strengths and weaknesses
            Allow fears and emotions to be discussed
Expect Excellence
            Set high expectations and communicate clearly
            Model what you expect of others
            Demonstrate confidence
Affirm, Encourage and Support
            Show that you value them
            Instill confidence
            Kindly shed light on unrealistic expectations
Provide Sponsorship
             Discern their dream
            Help them with first steps
            Use your status to get them opportunities
            Get them to function on your behalf occasionally
Teach and Coach
            Clear Instruction on expectations, roles and functions
            Story-telling and metaphors
            Help people understand organizational politics
Offer Counsel in Difficult Times
            Provide insight, not necessarily answers
Listen, reflect feelings clarify alternatives
            Validate feelings
Protect When Necessary
            Recognize that protégé will occasionally suffer personal or political problems
            Use protection sparingly
Stimulate growth with Challenging assignments
Nurture Creativity
            Encourage innovative thought
            Safe haven to experiment
            Model innovation
Provide Correction – Even when painful
            Confront negative performance or behavior
            Help with ideas – don’t just criticize
Narrate Growth and development
            Discuss milestones openly
Self-Disclose when appropriate
Accept Increasing Friendship and Mutuality
Model work/Life Balance
Display Dependability

About Reed Tinsley, CPA

As a top advisor to physicians, I help increase practice profits by delivering hands-on, expert medical accounting/tax support, practice counsel, and revenue-building strategies. Read more →