Five Ways to Survey your Patients When it’s so easy to get caught up in the daily challenges of running a practice, how do you make sure data from patient satisfaction surveys—which often provide details your practice couldn’t get elsewhere—result in action? One way is to link results with … [Read more...]
Know Your Contract Plan: Rules to Minimize Underpayments and Denials
Know Your Contract Denials plague every physician practice, but there are ways to keep the hassle to a minimum. It sounds simple sometimes when we say it, but the way to keep denials as low as possible is to follow the rules to the letter. However, it’s not really simple because you probably have … [Read more...]
How to Have Exceptional Customer Service at Your Practice
Exceptional Customer Service at Your Practice Why should you strive to give exceptional customer service to your patients? Why not just good? The answer is that most patients often have a hard time differentiating between similar services offered by different physician medical practices, but they … [Read more...]
Is Your Website HIPAA-Compliant?
HIPAA Compliance On Your Website If you are a HIPAA-covered entity or business associate, you likely know that patient PHI may only be created, received, maintained, and transmitted as permitted by the HIPAA Security Rule and the HIPAA Privacy Rule. Yet you may not have focused on your company’s … [Read more...]
Linking Patient Satisfaction Scores to Physicians’ Compensation
Patient Satisfaction Scores and Physicians’ Compensation When it’s so easy to get caught up in the daily challenges of running a practice, how do you make sure data from patient satisfaction surveys—which often provide details your practice couldn’t get elsewhere—result in action? One way is to … [Read more...]
10 Things We Bosses (Used To) Hate
10 Things We Bosses (Used To) Hate I admit it – I didn’t like employees when I was a boss, and they certainly didn’t like me either. No wonder I’m a solo practitioner. Consulting with my physician clients, I hear the entire gamut of employee issues. However, I truly believe the best medical … [Read more...]