The Physician Merger Team Well, the first date turned out to be a good one and everyone wants to move forward. The physicians have decided to form a merger committee, participants from the respective medical practices have been selected and everyone is raring to get started. What’s next? One of the … [Read more...]
Handling an Unhappy or Irate Patient
The Irate Patient The following is a situation that recently happened in a physician’s office: An irate patient came in to complain about the "no show" charge of $50. The administrator along with the billing manager went out to meet with him. His first comment was that he only wanted to speak with … [Read more...]
Motivate Medical Office Staff and Enhance Productivity
Motivate medical office staff and enhance productivity With all of the responsibilities and demands that medical office staff face on a daily basis (e.g., unhappy patients to cope with, incessant calls to answer, and insurers to battle), keeping staff motivated can often prove a daunting … [Read more...]
Succession Planning for Solo and Group Medical Practices
Succession Planning Whether you are a solo practicing physician or a member in a larger group practice, it’s wise to begin thinking about succession planning. I have found in my consulting practice that many physicians seem to wait until the last minute to address the issue of succession. With … [Read more...]
Medical Practice Front-Office Staff Evaluations – An Overlooked Opportunity for Practice Improvement
Tensions can run high when it comes time for the practice to evaluate the performance of the front-office staff in a medical practice. Many workers (and even some managers) will just want to get the review over with, but if you approach it correctly, you can use the performance evaluation as a … [Read more...]
Navigating COVID-19 as a Physician Practice
The COVID-19 outbreak has had a crippling effect on the global economy. This is clearly uncharted territory. As millions around the globe do their best to minimize their exposure to the virus, physician practices and their managing partners face an uncertain and stressful future. We are all … [Read more...]