The following are the most common annual training programs in physician offices; please compare them to your own in-house training:
- OSHA (Required)
- HIPAA (Required)
- Sexual Harassment
- Customer Service
- CPT Coding
Many training programs can be purchased (ex. CD training, video) or a consultant is hired to come in and teach.
The most popular customer service training program seems to be FISH! (http://www.charthouse.com/content.aspx?name=home2)
(Viagra)
