Teaching employees about customer service

This an oldie but a goodie – have all of your employees look at it. You may even want to discuss it with the employee group at your next meeting:

http://www.stservicemovie.com/

The hard part as you know is getting the employee group to actually stand behind and implement on a daily basis good customer service!! Patients walk away from your office with some kind of impression based on the service they received in your office each and every day.

Have questions? I’m here to help.

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Reed Tinsley, CPA