Medical Practice Management
Jun 24

Teaching employees about customer service

This an oldie but a goodie – have all of your employees look at it. You may even want to discuss it with the employee group at your next meeting:

http://www.stservicemovie.com/

The hard part as you know is getting the employee group to actually stand behind and implement on a daily basis good customer service!! Patients walk away from your office with some kind of impression based on the service they received in your office each and every day.

About Reed Tinsley, CPA

As a top advisor to physicians, I help increase practice profits by delivering hands-on, expert medical accounting/tax support, practice counsel, and revenue-building strategies. Read more →