Financial counselors help patients pay on time

A financial counselor enhances practice satisfaction and serves as a marketing tool for your practice. He or she can save the patient time and trouble by coordinating good up-front payment and following up well. Patients appreciate your organization and attention. And, as a practical matter, a financial counselor gets the money in.

If you already have a patient advocate on staff, make the financial counselor’s duties a natural extension of that role. Otherwise, consider combining job duties with these corresponding ones:

  • procedure coding
  • major charge entry
  • surgery precertification or scheduling
  • delinquint account collections

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