A financial counselor enhances practice satisfaction and serves as a marketing tool for your practice. He or she can save the patient time and trouble by coordinating good up-front payment and following up well. Patients appreciate your organization and attention. And, as a practical matter, a financial counselor gets the money in.
If you already have a patient advocate on staff, make the financial counselor’s duties a natural extension of that role. Otherwise, consider combining job duties with these corresponding ones:
- procedure coding
- major charge entry
- surgery precertification or scheduling
- delinquint account collections
