Handling insurance begins at the front desk

The people running your front desk require different qualities than in the past, including greater intelligence and attention to detail. Because your front desk staff can make or break a managed care program, consider the benefits of assigning a special Patient Account Representative (PAR) to work at or near the front desk.

To help your PAR capture all the necessary managed care information on a patient’s first visit, develop a “cheat sheet” with the items to be asked. There’s virtually no other way even a very good PAR can remember all the questions about copays, deductibles, carve-outs, and preauthorizations every time.

Be sure your staffer calls the payer for each patient whenever the copay, deductible, etc. isn’t entirely clear.

Have questions? I’m here to help.

This field is for validation purposes and should be left unchanged.
This field is for validation purposes and should be left unchanged.
Categories
Accounting and Tax Services Litigation Support Managed Care Consulting Managed Care Contract Negotiations Medical Practice and Healthcare Entity Valuation Medical Practice Assessment Medical Practice Brokerage Medical Practice Embezzlement Consulting Medical Practice Management Medical Practice Merger Advice Medical Strategic Planning Newsletter Personal Financial Planning Oversight Physician Compensation Models Physician Compliance Physician Financial Management Services Retirement Uncategorized
About Reed Tinsley, CPA

As a top advisor to physicians, I help increase practice profits by delivering hands-on, expert medical accounting/tax support, practice counsel, and revenue-building strategies. Read More >

Reed Tinsley, CPA