I called a physician office the other day and was greeted by the automated telephone attendant, which I don't mind in many cases, But this one droaned on and on with prompts, which I don't like. I understand why a practice would want a lot of prompts but they are a pain in the ass! Put yourself in the shoes of a patient – would you like to sit there and listen to all of that? Most would not and all it leads to is patient dissatisfaction.
So if you are going to have an automated telephone attendant,
1. Keep a tight set minimum prompts;
2. Always have the option to hit "0" for a receptionist.