Build an effective billing team from the start

Putting together an effective billing team begins with the hiring process. Individuals who have the five following personal characteristics-above and beyond the usual hiring criteria-are likely to be successful at billing and collection:

1. Has a positive attitude. You want someone who thinks, "I can do this," whatever the task.
2. Is a self-starter. A person who sets priorities and then gets right to them performs especially well in collection follow-up.
3. Recognizes the importance of his or her job function. A good business staffer avoids a "that's-not-my-job" attitude, doing instead whatever the job requires.
4. Believes in your practice. An applicant who has faith in the mission and quality of your practice is more likely to be a loyal, enthusiastic worker.
5. Has "street sense." It helps to have someone who knows your community inside and out.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.