Survey staff to find out, confidentially, how your employees think the practice is performing in several service-related areas. Ask them to view the practice's service as if they were the patients. What would they like most about the practice? What would they like last?
You can use the same survey you used to measure patient satisfaction, or you can develop a new one that includes questions you would like to ask staff particularly.
The purpose of gathering this information is two-fold. First, it gives you good baseline data. Second, it shows staff that this topic is important to the organization and that effort did not end with the kickoff meeting. Thus, you not only obtain important information but also begin the all-important task of keeping the concept in front of your staff.