It’s essential to keep your patients happy. Studies show that satisfied patients recover faster, stay with your practice longer, and give your practice a competitive advantage. On the other hand, communication failures and service lapses can drive patients away and lead to malpractice claims.
You owe it to your practice to check out the valuable risk-management system described in the book and CD-ROM set, Five-Star Customer Service: A Step-by-Step Guide for Physician Practices, by James W. Saxton, Esq.
What can you do to protect yourself? It's just common sense. By developing and maintaining a culture of five-star customer service that focuses on improving your relationship with your patients, you can reduce your risk of being sued and promote better health outcomes.
Customer service excellence and good communication skills are the keys to reducing unnecessary litigation and keeping your patients satisfied. That's why Five-Star Customer Service is a must-have resource for every physician practice.
At 100 pages, this easy-to-read, conversational guide provides a step-by-step program to develop, promote, and maintain a five-star customer service culture at your office.