Think about how you manage employee group – is it easier for you to address performance issues than it is to address behavior issues? Here are some typical examples of behavior issues:
“She does her job really well, it’s just that her attitude towards the patients is rude.”
“Great worker, but she never helps the other team members out.”
“My best employee, but I’ve noticed sometimes she is inappropriate on the phone.”
Do you tend to ignore poor behaviors of good workers? If yes, how is it affecting the other team members? How does that reflect on you as a manager? It’s important to realize your superstar employees are watching closely how you are managing the other employees in your physician practice.