Consider the following:
1. Flag all denied charges, usually my making a copy of the related EOBs and placing them in a manilla folder.
2. Hold a staff meeting of the billing and collection personnel either twice a month or at a minimum, once a month. You should discuss these denials, why they occurred, and how to make sure they don’t happen in the future.
3. Communicate the resolutions to the appropriate individuals. This could include front desk personnel and even the physicians. For example, maybe a denial is occurring because the physician is filling out the patient charge ticket incorrectly