How is the access to your medical providers? Good/bad? Effiicient/inefficient? Any problems related to physician access can and will lead to lost revenue. So access is one of the things you should be constantly monitoring with these metrics:
– Time to next available new patient appointment
– Time to next available established patient appointment
– Appointment no-show rate
– Appointment “bump” rate (% of appointments that physician bumps)
– New patient appointments as a percent of total appointments
– Cancellation conversion rate (% of cancelation slots that are filled after a cancelation)
