Measuring access to your physician providers

How is the access to your medical providers? Good/bad? Effiicient/inefficient? Any problems related to physician access can and will lead to lost revenue. So access is one of the things you should be constantly monitoring with these metrics:

- Time to next available new patient appointment

- Time to next available established patient appointment

- Appointment no-show rate

- Appointment “bump” rate (% of appointments that physician bumps)

- New patient appointments as a percent of total appointments

- Cancellation conversion rate (% of cancelation slots that are filled after a cancelation)

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