Today I came upon the following ten steps to developing an effective patient service strategy buried inside one of my digital folders. I really can’t take credit for these steps, nor can I give credit, since I have no idea where I picked them up along my business life journey. I hope you already have an effective patient service strategy already in place. If not, here are 10 Steps to Developing an Effective Patient Service Strategy:
- Commit yourself to the project
- Assess where your medical practice is at in terms of the present patient service level
- Determine your patients’ needs
- Set performance standards for your employees
- Identify the moments of truth in the process of doing business
- Manage your medical practice through the eyes of your patients
- Focus attention on your team members
- Train, then empower your team members
- Implement a feedback system
- Create a continuous patient service improvement mentality
“Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.” – – Dale Carnegie
