So, is your clinical physician office staff and you doctor) acting humanely with each and every patient that it treated in the office every day? Probably sometimes yes and probably sometimes no I bet. Is there consistency? I hope so because the patient experience is so important now to those who go see a doctor, even your Medicare patients.
Here are a few guidelines to follow when treating patients in your office – after all the daily chaos of a physician’s office makes it so easy to forget:
- Treat the patient like a family member, with dignity and respect;
- Be gentle and honest;
- Don’t rush;
- Make them comfortable;
- Acknowledge their fear;
- Don’t sit behind a desk;
- Encourage them to ask questions; and
- Grade yourself by how you feel when you leave the room. If you leave with a smile, give yourself an A.
