I recently read some feedback from physician practice employees regarding what matters most to them in relation to their own manager (Physician, Administrator, Office Manager, Business Office Manager, etc). Here’s some of the comments. Food for thought if you are a leader in your own medical practice.
“Practicing humility, that is, serving your people rather than insisting that they serve you.”
“A willingness to get into the trenches. In college I worked for a deli. When we were very busy, my boss would get behind the counter and ask, “OK, what do you need me to do?”
“The best leaders have the ability to express kindness. My last two managers (one in a huge medical practice and one in a small practice) took the time to get to know me as a person and find out what motivated me.”
“Leaders need to be consistent in your principles. When you are unpredictable and make declarations based on whims, you paralyze the people beneath you.”
“A leader should separate friendships from professional relationships. I loved one manager because she asked for input from every person on staff instead of playing favorites. She didn’t always give the easiest jobs to her “friends.”
“I like a person who has the ability to help people with opposing viewpoints find common ground.”
Think about some of these as you go through your week and next week. Be sure to set a good example for your team.