Elements of Process Improvement
1.Recognize the current state of the practice
2.Define what plans must be in place to improve each state
3.Measure the systems that support the plans
4.Analyze gaps (variance) in system performance benchmarks
5.Improve system elements to achieve benchmarks
6.Control system-level characteristics critical to improvement
7.Standardize the systems that prove to be best in class
8.Integrate these systems into the business framework
Potential Areas for Process Improvement
Revenue cycle analysis
Patient throughput analysis
Denial analysis
Cost accounting
Code and modifier analysis
Reimbursement analysis
Patient Satisfaction (complaints)
Compliance risk analysis
Physician productivity analysis
Clinical outcomes
