Need a complete list of non-accounting metrics to benchmark and monitor; here you go (If any others please send to me at reedt@rtacpa.com):
- Gross Collection Percentage
- Net Collection Percentage
- Days in A/R
- A/R Ratio
- A/R in excess of 90 days old
- Clinical/Procedure/Ancillary Encounters
- Provider Work RVUs
- Charges by Payor
- Collections by Payor
- Payor Collections by Physician
- Referring Physician by Physician
- E/M coding comparisons
- Average Wait Time in Reception Area
- Front desk collection success
- Copayments
- Patients with A/R balances
- How quickly visits/procedures are billed
- How long does it take to get paid by payors
- Percent of scheduled patients vs. available visit/surgery/procedure appointment times
- Percent of insurance eligibility verifications vs. total scheduled patients
- Recall visits vs. recalls available
- Average number of missing charges vs. services rendered (actual & CPT mistakes)
- Percent of denied/rejected claims vs. total claims filed
- Percent of denied/rejected claims appealed successfully vs. total denial/rejections
- Average days between receipt of payment and payment posted
- Average number of unpaid claims resolved by day per collector
