Apologize to your patients for waiting time

Written by Reed Tinsley | August 19, 2013

Patient Care Matters: Apologizing for Wait Times and Improving Service

If physicians want to achieve excellent patient relations in their office, they must take a role in apologizing to patients for waiting time. Have you ever heard a physician say to a patient..."I'm sorry I was delayed. I hope this hasn't upset your schedule for today" or..."Do you have time to stay for this appointment or do you need to re-schedule?" or..."I appreciate your understanding and patience today". If you have heard this, then that practice is likely receiving new patients from patient referrals. For expert advice on improving patient relations, consult REED TINSLEY, CPA.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.

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