Dear Doctor & Administrator – Treat Every Defect as a Treasure

A culture of fear enables process problems to remain undetected or unreported in your medical practice. Performance improvement depends to a great extent on whether your staff members feel comfortable pointing out problems and suggesting better ways of doing things, and whether they feel confident that their ideas will be taken seriously. To foster productivity, innovation and creativity, you must create a culture that “treats every defect as a treasure.” Encourage your employees to seek out flaws in your systems. When they bring problems to your attention, welcome their discovery, and get involved in the effort to find the cause and develop a solution.

This is what separates great physician practices from the mediocre ones.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.