Encourage five-star service by minimizing complaints

Everyone has been involved in a group that included complainers, and everyone knows that complainers love company. Get rid of them. If your complainers are physicians, have a serious discussion with them about change.

For example, a manager at the Ritz-Carlton explains that complainers simply do not last long at the Ritz. They are not fired-rather, they become frustrated because their coworkers won't give them the time of day. The message is clear: If you are a naysayer or a complainer, you simply will not fit in the five-star culture, and you will need to change or leave. Let these employees go to your competitor. Complainers negatively affect your culture, and you want staff to be positive. Of course, be sure to follow office employment policy and procedure and state and national laws and regulations.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.