Give patients the opportunity to express their feelings

Written by Reed Tinsley | June 1, 2009

You must give patients the opportunity to express their feelings and ask questions, whether during regular office visits or during discussions following disappointing outcomes. Doing so can help the healing process.

With this approach, use open-ended questions that allow patients to guide the conversation. For example, ask "What is your understanding of what happened during your surgery?" When patients respond, listen for knowledge as well as emotion.

Repeat back and clarify the story until you have a better idea of what the patient knows, feels, and wants to know. Skipping these questions or assuming that you know the answers will make you seem more rushed and less compassionate.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.

Have questions? I’m here to help.

Categories
Accounting and Tax Services Litigation Support Managed Care Consulting Managed Care Contract Negotiations Medical Practice and Healthcare Entity Valuation Medical Practice Assessment Medical Practice Brokerage Medical Practice Embezzlement Consulting Medical Practice Management Medical Practice Merger Advice Medical Strategic Planning Newsletter Personal Financial Planning Oversight Physician Compensation Models Physician Compliance Physician Financial Management Services Retirement Uncategorized