Increase patient satisfaction by rewarding staff for extra effo

You expect each staff member to do his or her best work at all times, but adding special incentives to recognize performance above and beyond the job description can greatly boost staff morale. Even better, staff rewards often improve patient satisfaction, too.

Perhaps your scheduler keeps a copy of local bus routes by her phone so she can tell patients who don't drive exactly which bus to take, where to meet it, and where to get off. Or your receptionist holds an umbrella to walk an elderly patient to his car on a rainy day. Maybe your nurse always adds a note on each chart to recall personal dates and events important to the patient.

Actions like these keep patients coming back—and keep referrals coming in. So consider offering simple, inexpensive incentives to recognize and reward individual staffers for putting patient needs first.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.