Is your clinical physician office staff acting humanely with each and every patient?

So, is your clinical physician office staff and you doctor) acting humanely with each and every patient that it treated in the office every day? Probably sometimes yes and probably sometimes no I bet. Is there consistency? I hope so because the patient experience is so important now to those who go see a doctor, even your Medicare patients.

Here are a few guidelines to follow when treating patients in your office – after all the daily chaos of a physician’s office makes it so easy to forget:

• Treat the patient like a family member, with dignity and respect;
• Be gentle and honest;
• Don’t rush;
• Make them comfortable;
• Acknowledge their fear;
• Don’t sit behind a desk;
• Encourage them to ask questions; and
• Grade yourself by how you feel when you leave the room. If you leave with a smile, give yourself an A.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.