Measuring access to your physician providers

Written by Reed Tinsley | December 21, 2012

 

How is the access to your medical providers? Good/bad? Effiicient/inefficient? Any problems related to physician access can and will lead to lost revenue. So access is one of the things you should be constantly monitoring with these metrics:

- Time to next available new patient appointment

- Time to next available established patient appointment

- Appointment no-show rate

- Appointment “bump” rate (% of appointments that physician bumps)

- New patient appointments as a percent of total appointments

- Cancellation conversion rate (% of cancelation slots that are filled after a cancelation)

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.

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