One way in and out of medical offices

See if patients can easily notice the check out area as staffers escort them back toward the exam rooms. A wide, two-way hall helps patients remember how to exit after the exam. "Circular flow" layouts with a seperate entrance and exit can confuse patients and prompt interruptions as they stop to ask directions. Be sure to allow for queuing space at check-out.

An ideal "goodbye" desk positions a staffer so she or he has easy eye contact with patients approaching the exit. This helps reduce confusion and avoid missing necessary forms when patients miss the check out process.

The main hallways should serve as a "boulevard," with "side streets" leading to ancillary and exam areas. Minimize the number of turns a patient has to make.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.