Some more advice on patient customer service

As I get older, I'm paying more attention to the non-financial side of running a medical practice - And one of those things is providing excellent patient customer service. Unfortunately I'm finding most physician medical practices are doing a poor job on this. So here are some more common sense ideas on this topic for you to consider:

1. Provide an online pay portal for patients to pay their bill.

2. Call people back within a specific time frame.

3. Provide extended hours for people who work all day.

4. Call patients back the next day after their appointment to check in on them.

5. Keep your waiting room and bathrooms clean.

It's worth it to just take a look around your facility and see what other little changes can be made that will make a big difference in delivering customer service to your patients.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.