Take the initiative to prevent no-shows

Written by Reed Tinsley | April 29, 2009

Preventing patient no-shows has challenged medical offices since the invention of the appointment book. Some practices have gone so far as to charge patients a cancellation fee. Though that clearly communicates how seriously you view not showing up, you'll likely collect more hard feelings than revenues.

Consider a reminder system for routine follow-up and well-visits. Postcards mailed to patients a week before each appointment consistently reduce missed appointments.

When staffers go the next step and make personal phone calls one or two days before office visits, you'll usually see a still more dramatic decrease in no-shows.

About the Author

Reed Tinsley CPA

This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on accounting & tax, practice management, and financial planning. Schedule a Free Consultation.

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