Written by Reed Tinsley |
June 24, 2008
This an oldie but a goodie – have all of your employees look at it. You may even want to discuss it with the employee group at your next meeting:
http://www.stservicemovie.com/
The hard part as you know is getting the employee group to actually stand behind and implement on a daily basis good customer service!! Patients walk away from your office with some kind of impression based on the service they received in your office each and every day.
About the Author
Reed Tinsley CPA
This article is written by Reed Tinsley, a Houston, TX-based CPA with over 30 years of experience advising physicians and medical practices across Texas and the United States. Reed holds certifications as a Certified Valuation Analyst (CVA), Certified Healthcare Business Consultant (CHBC), and Certified Financial Planner (CFP), specializing exclusively in the healthcare sector. He is a published author, nationally recognized speaker, and trusted advisor to physicians on
accounting & tax,
practice management, and
financial planning.
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